Service Agreements
The cost of ownership of ultrasound is a moving target that we intend to help you pin down. Service agreements are a great option when the company behind them is truly capable. Sono Solutions is proud to offer service agreement support that fits your needs. Flexibility is key! and Simplification is standard operating procedure at Sono Solutions.
We have three agreement levels to choose from:
Coverage for parts, travel and labor
Bi annual PM service
Unlimited phone technical support
Unlimited phone clinical support
1 day of on site applications support
Unlimited replacement probes
Flexible terms and out clause
30 minute phone response time for service calls
24 hour onsite response for down system
Software updates released by the OEM each year
Capped service cost for budgeting
Price lock option included for 2 years
Coverage for parts, labor and travel
Includes coverage for 2 probe replacements
Flexible terms and out clause
Annual preventative maintenance included
Most Cost effective
Capped service cost for budgeting
8 hours annually of phone technical support
8 hours annually of phone clinical support
1 hour phone response for service call
30 hour onsite response for down system
Price lock option included for 1 year
30% discount on exchange parts, including probes
Flexible terms and out clause
Annual preventative maintenance is included
More cost effective
Some risk in shared cost exposure
4 hours annually of phone technical support
2 hour phone response for service call
48 hour onsite response for down system
Flexibility in terms is important, as you need to be able to adjust your coverage when needed. Most service providers will not offer this, but Sono Solutions does.